Cancellation, amendments and refunds
How to cancel or make amendments to your booking.
If you wish to cancel or amend your booking the please call 0800 093 5478 quoting your reservation reference number.
All cancellations and amendments to your booking must be made through Holiday Extras, and are subject to the conditions set out in the Cancellation Policy below.
You cannot get a refund or amend a parking booking in the 24 hours prior to the arrival date/time printed in your booking confirmation, or at any time thereafter.
* Where it is possible to cancel a booking and obtain a refund, you will be charged a cancellation fee of £9.50.
* If you park your car before the arrival date/time printed in your booking confirmation then you may have to pay the car park locally for any additional parking time at their published rate.
* If you collect your car before the departure date/time printed in your booking confirmation then you will not receive a refund for the unused time.
* If you collect your car after the departure date/time printed in your booking confirmation then you will have to pay the car park locally for any additional parking time at their published rate.
Please note: Bookings made at the special 'advanced purchase' price cannot be amended, and no refund will be given if the booking is cancelled.
"Advance purchase" special prices:
Bookings made at the special "advance purchase" price cannot be amended or cancelled, and no refunds can be given.
Changes and cancellations made by us:
Occasionally, we have to make changes and correct errors on web sites, brochures and other details both before and after bookings have been confirmed. We reserve the right to do this and to amend and cancel confirmed bookings. if we have to make a significant change, i.e. a change of accommodation or parking location, we will let you know as soon as possible.
Where possible we will do so before your departure and we will offer you a choice from the following:
(a) accepting the changed arrangements, or
(b) choosing an alternative product of a similar standard (for less expensive products we will offer a refund of the difference), or
(c) canceling or accepting the cancellation, in which case you will receive a full and prompt refund of all monies you have paid to us.
Bookings paid for using a PayPal account may be cancelled but can not be amended. The PayPal fee of 1.35% of the booking value plus 15p are non-refundable, except as part of a successful Best Price Guarantee claim.
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